Privacy Policy

The Home Keepers ("we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect when you visit our website, request a quote, book a service, or otherwise interact with our business — and how we use, share, and protect that information.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly

When you contact us, request a quote, book a cleaning, or sign up for our email list, we may collect:

• Your name
• Your email address
• Your phone number
• Your service address
• Service preferences, scheduling details, and any notes you provide about your home or cleaning needs
• Payment information (collected and processed by our secure third-party booking and payment provider — we do not store credit card numbers on our website)

Information collected automatically

When you visit our website, certain information is collected automatically by us and our analytics and advertising partners, including:

• Your IP address and approximate location
• Browser type, device type, and operating system
• Pages you visit on our site, how you got there, and how long you stay
• Referring website or search terms that brought you to us
• Interactions with our site (clicks, scrolls, form submissions, phone number taps)

This information is collected through cookies, pixels, and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide you with a quote and schedule your cleaning service
• Communicate with you about your appointments, including confirmation, reminders, and follow-ups (by phone, email, and text message)
• Send marketing emails and text messages about our services, promotions, and tips (you can opt out anytime — see Section 6)
• Process payments for services rendered
• Improve our website, services, and customer experience
• Measure and improve the performance of our advertising campaigns
• Comply with legal obligations and resolve disputes

3. Booking and Scheduling Platform

We use ZenMaid as our booking, scheduling, and customer management platform. When you book a service or submit a quote request through our website, your information (name, email, phone number, address, service preferences, and scheduling details) is collected by ZenMaid on our behalf and used to manage your appointment and our business operations.

ZenMaid handles your data according to its own privacy practices. You can review ZenMaid's privacy policy at zenmaid.com/privacy-policy.

4. Email Communications

If you join our email list — either by signing up directly, requesting a quote, or becoming a customer — we may send you periodic emails about our services, seasonal cleaning tips, special offers, and company news. Every marketing email we send includes an unsubscribe link at the bottom. You can opt out at any time and we will stop sending marketing emails to you promptly.

Note that even if you opt out of marketing emails, we may still send you transactional emails related to your bookings (such as appointment confirmations or service reminders).

5. Text Message (SMS) Communications

If you provide us your phone number, you consent to receive text messages from The Home Keepers for the following purposes:

• Appointment reminders and confirmations (transactional)
• Service updates, such as arrival times or schedule changes (transactional)
• Promotional and marketing messages for leads and customers who have not opted out

Message and data rates may apply. Message frequency varies. You can opt out of marketing text messages at any time by replying STOP to any message. For help, reply HELP. Opting out of marketing texts will not affect appointment-related (transactional) messages.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to remember your preferences, analyze how our site is used, and deliver more relevant advertising. The third-party services we use include:

Google Analytics

We use Google Analytics to understand how visitors use our website (which pages they view, how long they stay, what they click on). Google Analytics collects information anonymously and reports website trends to us without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Google Ads

We use Google Ads to advertise our services. Google Ads uses cookies and similar technologies to:

• Show our ads to people who have visited our website (this is called "remarketing")
• Measure how effective our ads are at generating leads (conversion tracking)
• Help us reach new customers who are likely to be interested in our services

You can control Google's use of advertising cookies and opt out of personalized ads through your Google Ads Settings.

Microsoft Clarity

We may use Microsoft Clarity to capture how visitors use and interact with our website through behavioral metrics, heatmaps, and session replays. This helps us improve our site. Clarity does not capture personally identifiable information unless you enter it into a form. Learn more about how Microsoft handles this data at privacy.microsoft.com.

Meta (Facebook and Instagram) Advertising

We may, now or in the future, use Meta advertising tools — including the Meta Pixel and Conversions API — to measure ad performance, show our ads to interested audiences on Facebook and Instagram, and reach people similar to our customers. Meta may collect information about your visit to our website through cookies and similar technologies for these purposes. You can review and adjust your Meta ad preferences at facebook.com/adpreferences.

Managing cookies

Most browsers let you block or delete cookies through your browser settings. Note that disabling cookies may affect the functionality of our website and other websites you visit.

7. How We Share Your Information

We do not sell your personal information. We share information only with the trusted service providers we use to run our business and provide our services to you, including:

• ZenMaid — booking, scheduling, and customer management
• Our payment processor — for processing payments securely
• Email service providers — for sending marketing and transactional emails
• SMS service providers — for sending appointment reminders and marketing texts
• Google (Analytics and Ads) — for website analytics and advertising
• Microsoft (Clarity) — for understanding how visitors use our site
• Meta (Facebook and Instagram) — for advertising, if and when applicable

We may also disclose information if required by law, to enforce our agreements, or to protect the rights, property, or safety of our business, customers, or others.

8. Customer Reviews and Testimonials

From time to time, we may display customer reviews, testimonials, or photos on our website or marketing materials. We only display reviews and testimonials with the permission of the customer who provided them. If you'd like a review or testimonial of yours removed, contact us at the information below and we'll take it down promptly.

9. Data Security

We take reasonable steps to protect the information we collect from loss, misuse, unauthorized access, or disclosure. Information collected through our website is transmitted over secure (HTTPS) connections. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to know what personal information we have collected about you
• The right to request deletion of your personal information
• The right to correct inaccurate information
• The right to opt out of marketing emails and text messages
• The right to opt out of having your information used for personalized advertising

To exercise any of these rights, contact us using the information in Section 13. We will respond within a reasonable timeframe.

11. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable laws. When we make changes, we'll update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, want to access, correct, or delete your information, or want to opt out of any communications, please contact us: